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Privacy Policy

Privacy Policy

Last Updated: 02/06/2026

Introduction

The East Durham Hope Foundation ("we", "our", or "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a donation, contact us, volunteer with us, or engage with our services.

Who We Are

The East Durham Hope Foundation is a charitable organisation dedicated to supporting individuals and communities through outreach, support services, and practical assistance.

For any questions regarding this Privacy Policy, please contact:

The East Durham Hope Foundation
Email: [Insert Email Address]
Website: [Insert Website Address]

What Information We Collect

We may collect and process the following information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Donation information

  • Volunteer application details

  • Information provided through contact forms

  • Information provided when requesting support from us

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of visits

  • Website usage data

How We Use Your Information

We use personal information to:

  • Respond to enquiries and requests

  • Provide support services

  • Process donations

  • Manage volunteers

  • Deliver fundraising activities and events

  • Improve our website and services

  • Meet legal and regulatory obligations

  • Prevent fraud and protect our organisation

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Consent

  • Contract

  • Legal obligation

  • Legitimate interests

  • Vital interests where necessary to protect individuals

Donations

If you make a donation through our website, payment information is processed securely by our payment provider. We do not store full payment card details on our systems.

Marketing Communications

We will only send marketing or fundraising communications where you have agreed to receive them or where we are otherwise permitted by law.

You may unsubscribe at any time by contacting us or using any unsubscribe link provided.

Sharing Your Information

We do not sell personal information.

We may share information with:

  • Payment processors

  • Website hosting providers

  • Professional advisers

  • Regulatory authorities where required by law

  • Partner organisations where necessary to deliver support services and with appropriate safeguards

Any sharing will be limited to what is necessary.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Data Retention

We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, safeguarding, and reporting requirements.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request transfer of your data where applicable

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us.

Cookies

Our website may use cookies to improve user experience and website performance.

You can control cookie settings through your browser preferences.

Please refer to our Cookie Policy for further information.

Safeguarding and Sensitive Information

As a charity supporting vulnerable individuals, we may occasionally process information necessary to provide support safely and effectively. Such information will only be processed where lawful and appropriate safeguards are in place.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ico.org.uk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

 

The East Durham Hope Foundation
Restoring Hope. Rebuilding Lives.

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